FAQs

Q: What is the deadline for placing orders?
A: Orders must be placed by 7:50 a.m.  the day you want your meal. (Example: Monday's lunch must be ordered by Monday at 7:50 a.m.).Breakfast order must be placed 7:50 the day before needed.

Q: What is the price for each meal?
A: The price per Students meal is $3.50, per Adult meal is $4.00 plus a .03 charge for use of online service. Additional fees may be charged if ordering with a credit card.

Q: Can I cancel a meal once the order has been placed?
A: Meals can be cancelled until 7:50 a.m.  the day for which the meals were ordered. After  7:50 a.m. all sales are final. (Example: Monday's lunch must be cancelled by Monday at 7:50 a.m.)

Q: How do I cancel a meal?
A: To cancel a meal, log in to your account. On the main page there is a "Meals Order" section there you will see a link that says "cancel" next to the days for which you have ordered. Click on this link and confirm that you would like to cancel this meal. A credit for the value of the meal(s) will be added to your account.

Q: What is your refund policy?
A: We have a "No Refund Policy" cancelled meals will result in a credit on your school lunch account. This credit will automatically be applied to your next order.

Q: What if I have children in multiple grades?
A: When you add children to your account make sure you select the right grade for each child.

Q: What happens if I my child is sick?
A: If your child is out sick, you have until 8 a.m. to cancel the meal to receive credit, otherwise meals will be charged to your account. A child leaving sick before lunch, account will be charged.

Q: What are the drink options with the meals?
A: All meals include 2% milk.

Q: How do I add items to meals already ordered?

A: Adding items is simple.

1. Cancel meals for the day.

2. Reorder meals for the day with the new items.

Q: What is your privacy policy?
A: We will not sell or disclose any contact information submitted through our site to any third party. All personal information will be kept confidential. We will only use your contact information to correspond with you about important matters concerning our lunch program..

Q. Do I have to promote my student each new school year?

A: Yes the system does not auto promote students.  Please take the time to promote student(s) each new school year.